Done-for-You AI Operations  ·  For Owner-Operated Practices

We don't sell AI.
We sell back your time,
your revenue, your evenings.

PrimeCall is an AI operations firm for owner-operated practices and small businesses. We build the workflows that answer your phones, recover your denied claims, and chase your invoices — quietly, in the background, while you do the work only you can do.

Book a free 30-minute auditNo software demo. No pitch deck. Just the math on your numbers.

Every owner-operated practice is leaking money. You just don't see it.

It hides in three places. In the calls you miss after five. In the claims that quietly get denied. In the hours you spend after dinner doing paperwork the front desk didn't finish.

i.

The Phone That Doesn't Ring You Back

Across the industry, only about 38% of inbound calls to small businesses are answered live. Dental practices miss roughly 27%. Home services miss 62%. Every missed call is a patient, a client, a job — gone to whoever picked up first.

$50k–$126k  estimated annual revenue lost, typical SMB
ii.

Claims, Invoices, and the Long Tail of Forgotten Money

15–20% of dental insurance claims are denied on first submission, and roughly two-thirds of those denials are never resubmitted. AR ages quietly past 60, 90, 120 days. Most owners never see the leak until tax time.

10–15%  of annual revenue lost to billing inefficiency
iii.

The Owner Working Until Ten

You started this practice for the freedom. You're now the front desk, the bookkeeper, the marketer, and the boss. Something's giving — usually your evenings, your weekends, the people who count on you most.

10–15 hrs/wk  spent on work someone else could do

Four workflows. Every practice. Day one.

We don't sell you software and wish you luck. We deploy and operate these systems for you. You see the outcomes; we handle everything underneath.

01 / 04
The Front Desk That Never SleepsAI Voice & SMS Receptionist
Answers every call within two rings, 24/7. Books appointments directly into your scheduling software. Handles new patient intake, common questions, after-hours emergencies, and Spanish-speaking callers.
$850 / moper location
02 / 04
The Back Office That Catches EverythingInsurance, AR & Claims Operations
Verifies insurance before the visit. Flags denied claims the day they come back. Drafts and sends appeals. Runs your aging report. Recovers 60–90% of the revenue you were quietly writing off.
$1,400 / moplus performance bonus
03 / 04
The Recall EnginePatient/Client Retention Workflows
Identifies overdue patients, lapsed clients, and unfinished treatment plans. Sends personalized re-engagement messages by text and email. Rebooks them. Tracks who came back and why.
$650 / moincluded in Operator plan
04 / 04
The Owner's BriefWeekly Operations Intelligence
Every Monday at 6am, a one-page briefing in your inbox: revenue, no-shows, AR trend, top opportunities, recommended actions. Less than two minutes to read. Worth two hours of staring at dashboards.
includedall plans

The targets we measure ourselves against. Quarterly.

Industry benchmarks, modern voice-AI capabilities, and the operating standards we hold ourselves to with every client. If we're not measurably moving these numbers in the right direction by day 90, the next month is on us.

90%+
Call Capture Rate

Up from a typical 38–60% baseline. Modern voice agents answer within two rings, around the clock, in any volume.

60%
Denial Recovery

Of the 15–20% of claims denied on first submission, two-thirds usually go unappealed. We close that gap.

10+ hr
Owner Time Returned

Per week. Hours your front desk and your back office no longer spend on the work AI does better.

30d
To Live Operations

From signed agreement to your AI receptionist answering its first call. Most practices: two to three weeks.

We don't bring you software. We bring you a quiet, capable, full-time operations team — one that costs less than a single hire, never quits, and never has a bad Monday.

— The PrimeCall Operating Principle

Three steps. Six weeks. No software for you to learn.

STEP 01 · WEEK 1

The Audit.

We spend one day in your practice. We listen to a week of calls. We pull your AR report. We talk to your front desk. At the end, you get a written 12-page brief: where the money is leaking, what we can plug in 30 days, and exactly what it will cost.

$1,500 — credited back if we build for you
STEP 02 · WEEKS 2–4

The Build.

We deploy the workflows. We train them on your specific software, your specific scripts, your specific policies. We test against real calls and real claims. Your staff is involved for about two hours total, in person, with coffee.

$3,500–$7,000 one-time setup
STEP 03 · ONGOING

We Operate.

Every workflow is monitored daily. Every call is reviewed weekly. Every month, you get a written performance brief and a 30-minute call with your operator. If something breaks, we know before you do — and we've already fixed it.

Monthly retainer, cancel any time

Owner-operated practices, under 100 people, in industries where every workflow repeats.

Dental Practices
Law Firms
Veterinary Clinics
Med Spas
HVAC & Plumbing
Accounting Firms
Optometry
Real Estate Teams
Insurance Agencies
Dental Practices
Law Firms
Veterinary Clinics
Med Spas
HVAC & Plumbing
Accounting Firms
Optometry
Real Estate Teams
Insurance Agencies

Outcome pricing. No surprises.

Three plans, priced against the salary of one front-desk hire. Cancel any time. If we don't measurably improve your numbers in 90 days, we refund the last month.

The Lookout
$1,250/mo
+ $3,500 one-time setup
  • AI voice receptionist, 24/7
  • Appointment booking + reminders
  • Spanish/English support
  • CRM integration
  • Monthly owner's brief
Best for: 1–5 person practices testing the waters.
The Steward
$4,800/mo
+ custom setup
  • Everything in The Operator
  • Custom workflows on your stack
  • Multi-location operations
  • Dedicated operator (named human)
  • Weekly strategy call
  • Quarterly on-site review
Best for: 25–100 person practices and multi-location groups.

Four ways to fix this. Only one of them works.

You have options. A new hire. A software subscription. A consultancy. Or us. Here's the honest comparison.

Hiring a person
Buying software
Consultancy
PrimeCall
Time to live
3–6 months
2–4 weeks
6–12 months
14–30 days
Annual cost
$45k+ loaded
$2.4k–24k
$50k+ upfront
$15k–58k
Coverage
40 hrs/week
24/7, if used
Project only
24/7, fully run
You operate it
Yes
Yes — and most don't
No, you do after
No, we do
Commitment
Hire, train, retain
Annual contract
Scope contract
Cancel any time
If it doesn't work
You fire and rehire
You're stuck with it
Sunk cost
90-day guarantee

The hire works — until they leave. The software works — if you have someone to run it. The consultancy works — and then walks away. We're the option that's quiet, accountable, and on the hook for the outcome.

Built by software engineers. Not marketers.

An operator-owned firm of working software engineers — not a media agency that bolted “AI” onto its homepage. We've shipped production systems at scale. We know what breaks at 2 a.m. We know what gets sold as AI and is actually a Zapier flow. We've built the real version, and we're building it for you.

01
Engineering

Computer science, formally trained.

Accredited computer science degrees. Years of writing production code, designing systems, and shipping software that real customers depend on.

02
Pedigree

San Francisco big tech and venture-backed startups.

Experience inside the companies building the foundation models, and inside the startups deploying them. We've seen the playbook from both sides.

03
Operating

Live workflows. Multiple clients. Today.

This isn't a deck and a demo. We're already operating AI workflows for practices and small businesses — answering calls, recovering claims, sending recalls — right now.

Start Here

Thirty minutes.
A look at your actual numbers.
No pitch deck.

Tell us about your practice. We'll come back with a one-page brief showing where the money is leaking and what we'd do about it. If we can help, we'll say so. If we can't, we'll say that too — and recommend someone who can.